1.Which regions support delivery
In order to ensure the quality of our service, only orders from the United States are supported at this time.
Any subsequent adjustments will be announced on the website without prior notice. We apologize for any inconvenience caused.
2.Delivery time
All orders will be processed within 1-3 business days.
In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.
Delivery time is 10 business days.
3.Freight methods and charges
For all US orders, we use Fedex Shipping to ship for free, no courier fees, and 2-7 business days after express delivery.
4.How to deal with the long transportation time of the goods?
If the user does not receive the goods within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.
5.What should I do if the order processing time is too long?
Please refer to point 2 for delivery time. We are sorry if there is a timeout.
You can contact us by mail [email protected]; we will process your order as soon as possible.
If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account.
6.Sign for receipt
Please check that the package is in good condition before signing for it.
If the package is damaged or out of stock, please reject it and contact customer service in time, we will follow up in time;
If you find any damage after receiving the goods, please contact us in time and we will take care of it properly.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
7.Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.
8.Sales Tax/Remittance Fee
Sales tax/remittance fees are borne by the customer.
We accept US dollars for payment. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.
We strongly recommend customers to register an account with us to track their orders.
9.Individual packaging
In some cases, an order may be split into different packages for any of the following reasons:
Some items may be out of stock.
Weight Limits for Regular Shipping by the Post Office.
10.Resend
Please check the order information carefully before payment.
Shipping information cannot be changed after shipping.
If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it.
The resulting additional shipping or additional charges are borne by the customer.
If you have any questions about the content of the page, please contact customer service Dayle Pretti via [email protected], we will solve the problem for you within 1 business day.