1.How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details.
Payments will be fully refunded to your payment account within 1-2 business days after order cancellation.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.
2.What if the telephone is damaged during shipping?
We regret that you did not receive the Fixed telephone in perfect condition, please email your proof of purchase to [email protected] and we will arrange for a reissue or partial refund.
3.How to return?
For returns, please contact us at [email protected] prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number.
Once the return request is confirmed, please return the item to the return address.
Our return address is: 5118 73rd St, Queens, New York.
In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the information below:
Courier Company Name, Tracking Number
4.How do I get a refund?
Once the returned Fixed telephone arrives at Gotcheapsmartphones.com’s warehouse and has been successfully inspected, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.
5.Delayed or lost refunds
If you haven’t received your refund after 2 business days, please check your payment account again first.
Then contact your account company and it may take some time for your refund to be officially issued.
If you’ve done all of this and haven’t received your refund 10 business days after we issued your refund, please contact us at [email protected].