1. How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details.
Payments will be fully refunded to your payment account within 1-2 business days after order cancellation.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.
2. Return validity period
Our returns are valid until 14 natural days after the Fixed telephone arrives.
We will not be able to provide you with a return or exchange if it has been more than 14 natural days since you received the item.
Brand new products purchased on this site do not affect secondary sales.
Within the validity period of the return, you can contact customer service to negotiate a refund (product damage caused by human and external causes, etc., returns and exchanges are not accepted).
3. What if the product is damaged during shipping?
We regret that you did not receive the Fixed telephone in perfect condition, please email your proof of purchase to [email protected] and we will arrange for a reissue or partial refund.
4. What if the product is out of stock?
Please contact us at [email protected] with your proof of purchase and we will arrange for a reissue or partial refund for you.
5. Under what circumstances can I return it?
If you find a quality problem with your Fixed telephone within 14 natural days of receiving it, please send an email to [email protected] with your proof of purchase and a photo of the product quality problem. Returns can be made after the return application is confirmed.
Fixed telephone must be brand new.
Returns must include all accessories.
Fixed telephone must include original packaging.
Returns may be refused if the Fixed telephone does not meet the above requirements.
warn:
Please be sure to contact us before returning the item, otherwise it will not be processed.
Please understand that we do not accept returns of used products.
If there is no product quality problem, the return shipping fee due to the customer's personal reasons, such as dislike/wrong color/wrong size, etc., the return shipping fee will be borne by the buyer.
Gotcheapsmartphones.com is responsible for returns due to defective/damaged/missing items/wrong items, return shipping will be borne by Gotcheapsmartphones.com.
We do not charge re-listing fees.
6. Warranty Claims for Quality-Related Issues
Returns are not accepted after 14 natural days of Fixed telephone arrival.
When you contact us by mail to request a return within 14 natural days of the product's arrival, we may ask you to provide a valid proof of purchase and photos and videos that reflect the problem with the product.
Valid Proof of Purchase: The order number of the Fixed telephone purchased through gotcheapsmartphones.com.
Warranty period: 1 year warranty
The seller bears the return shipping cost for product problems, and the buyer needs to bear the return shipping cost for non-product problems.
Please note that processing a warranty claim may require several types of proof of purchase (such as a remittance receipt and confirmation of the item's original shipping address).
7. How to return?
For returns, please contact us at [email protected] prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number.
Once the return request is confirmed, please return the item to the return address.
Our return address is: 5118 73rd St, Queens, New York.
In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the information below:
Courier Company Name, Tracking Number
8.Packaging issues for returns
Please use the original packaging to return. Gotcheapsmartphones.com will not be responsible for the bump damage during transportation due to the unused original packaging box.
9. What if the product is damaged during the return shipping process?
You can negotiate with the courier company and ask the courier company to make relevant compensation.
Tips: Before handling the return business, you should take photos and videos of the Fixed telephone in detail, and keep the evidence that the Fixed telephone is in good condition before mailing, so as to negotiate compensation later.
10. How do I get a refund?
Once the returned Fixed telephone arrives at Gotcheapsmartphones.com's warehouse and has been successfully inspected, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.
If you have any questions about the content of the page, please contact customer service Dayle Pretti via [email protected], we will solve the problem for you within 1 business day.